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Warranty availability, duration and conditions depend on the exact product and any written terms provided for it. Review the listing and accompanying information before purchasing.

Ask support for the terms applicable to the item you are considering, including who provides any warranty. Keep a copy with your order information. A general product-support enquiry does not establish that a particular issue is covered.

For a product with warranty coverage, check the coverage period and when it starts, the issues covered, the claim procedure and the remedies described in the written terms.

Clarify any conditions, exclusions and responsibilities for shipping, inspection, installation or related services. Ask about anything unclear before purchase; do not assume every product or expense has the same coverage.

For a damaged, incorrect or incomplete delivery, keep the product and packaging and report the issue with your order number and clear photographs. For a product concern after delivery, describe the symptoms and when they first appeared.

Include the relevant vehicle details and any installation, maintenance or changes that help explain the situation. Share factual details so the issue can be reviewed. Contact support before sending an item back.

Support may need order information, photographs, product identifiers or relevant fitting details to understand the issue and identify the applicable product terms. Some cases may require information from the supplier or manufacturer.

Follow the instructions provided for your case. Any proposed inspection, repair, replacement, return or other resolution should be explained after review, including relevant arrangements and costs. Preparing a request is not approval of a claim.

A warranty enquiry and a standard return request can involve different conditions. Read the Returns & Refunds policy for return information and obtain instructions before shipping anything back.

Ask support to clarify shipping, diagnostic, labour or other related costs for your case. Keep the product, its components and the relevant records while the next steps are being confirmed.

Keep your order confirmation, the product's written terms and instructions, relevant photographs and any fitting records. These details can help explain the product and the issue.

Share only information relevant to the request. Do not send passwords, payment verification codes or full card details. Our Privacy Policy provides information about customer data and privacy enquiries.